Missed Class Policy
Your fees pay for a place in a Roundabout Circus class. The teacher-to-student ratio in these classes is strictly limited to ensure that you receive the best possible training. Therefore, if you choose not to attend training sessions during the period for which you have paid fees no refund will be given.
Make Up classes are available to students who have enrolled in Term classes.
We understand that you may not feel well or can’t make it to class and request you provide a minimum of 2 hours notice if you can’t make your regular class.
Make Up Classes Tokens are available and only redeemable under the following conditions:
- Providing a minimum of 2 hours prior notice has been provided, a make-up session of equal value may be offered during the term in other classes that have available space.
- Students can alternatively attend a SASS or open training session
- Make up tokens are valid for 90 days from the date of issue and cannot be extended
Please give advance notice of absence via the customer portal. If it is short notice, please also email or call the office so we can offer make-up classes to those waiting for space in busy classes.
Please DO NOT notify via social media as this it not checked as frequently.
A maximum of three (3) make-up sessions per class per term can be redeemed. You can book make up classes through the customer portal or by contacting the office via email or phone.
Make-up classes can only be booked if your class fees are up to date. Anyone with overdue fees cannot use their makeup classes until this is finalised. This does not include direct debit payment plans.